Refund and Returns Policy

We want you to love your purchase — but we understand that sometimes things don’t work out. If you’re not completely satisfied with your order, we’re here to help.

🛍️ Returns

You may request a return within 7 days of receiving your item. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.

  • All original packaging, tags, and accessories must be intact.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

To initiate a return, please contact us at:
📧 yfajj1207@gmail.com
📱 WhatsApp: +86 135 5913 9733
Our team will guide you through the process with care.

💸 Refunds

Once your return is received and inspected, we will notify you via email or WhatsApp.

  • If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Please note: original shipping fees (if applicable) are non-refundable.

🔁 Exchanges

Need a different size or color?
We’re happy to offer exchanges depending on product availability. Please reach out to us with your request, and we’ll do our best to accommodate you.

❗ Non-Returnable Items

We cannot accept returns or exchanges on the following:

  • Items marked as final sale or clearance

  • Items that show signs of wear, damage, or use

  • Accessories or watches without original packaging

💬 Still Need Help?

We genuinely care about your experience and satisfaction.
For any questions, please don’t hesitate to contact us:

Thank you for shopping with Huatianni — where every piece is chosen with care, and every customer matters.